FAQs
Orders & Shipping
Every order is packed by hand by me, Lacey, in New York City. If anything goes wrong with your order, email me directly at hello@laceyryanjewelry.com — I'll personally make it right.
Standard shipping takes 3–5 business days. Flat Rate- $8.00
Once your order ships, you'll get an email with tracking. If you haven't received shipping confirmation within 3 business days, email me at hello@laceyryanjewelry.com .
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No, at this time you can't modify your order.
Returns
We accept returns within 10 days of delivery. Items must be unworn and in original packaging. Email at hello@laceyryanjewelry.com with your order number to get started.
Refunds are processed within 5 business days of receiving your return. You’ll receive a confirmation email once it’s been issued.
Product Questions
I recommend taking your jewelry off before showering, swimming, or working out. Water, sweat, and chlorine can wear down the leather and dull the stones over time.
Store pieces flat in a dry place, wipe stones gently with a soft cloth after wearing, and avoid perfume, lotion, and hairspray on your jewelry. Put it on last, take it off first.
Yes — every piece uses genuine natural stones, so slight variations in color and pattern make each one unique.